VBPL is now offering IM Reference Services. Currently it is not being utilized much, but hopefully it will catch on with our customers. There have been some glitches, such as Meebo showing the library offline when in fact we are online. Hopefully, Meebo will bring back some of those customers especially teenagers who seem to be utilizing online resources instead of coming to their local library.
I tried the link for submitting a question to Ask VBPL from the list of "30 Things" and the page is unable to be found. I did go to our home page and investigate how to submit an IM question through Meebo, but I didn't want to create unnecessary or busy work for those folks manning the IM reference. Also, I didn't want to create unnecessary traffic that might impede a customer from reaching our IM service.
I do think that IM reference at the local library is a good service and that messaging and reference at the library are a good mix. It extends our capability of answering questions and reaching a whole new audience.
Tuesday, November 27, 2007
Thing 12 Discover how VBPL is using IM and Reference IM
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